WISDOM IS PRICELESS™

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RELATIONSHIPS MATTER

RELATIONSHIP MANAGEMENT

EARNING CONFIDENCE

Successful people make high value friendships and contacts in all of their areas of personal life and business.

"The success of the other guy is essential to my own". In other words, each person is dependent upon the other for their success and well being.

Reputation is the branding result of the quality and skill of your relationships.

Reputation = Relationship

RELATIONSHIPS MATTER

CLICK ^ ICON ON RIGHT TO EXPAND CONTENT

RELATIONSHIPS MATTER

RELATIONSHIP MANAGEMENT

EARNING CONFIDENCE

Successful people make high value friendships and contacts in all of their areas of personal life and business.

"The success of the other guy is essential to my own". In other words, each person is dependent upon the other for their success and well being.

Reputation is the branding result of the quality and skill of your relationships.

Reputation = Relationship

The quality of your relationships is more critical today because online and email creates transient relationships.

Relationships and Reputation drives CONFIDENCE.

Failure in building relationships breeds mistrust.

Without CONFIDENCE, there can be no transaction.

A business decision and transaction is often one where a choice is made between a number of competing options. Forming a business relationship is part of the process of establishing a preference. This preference is ultimately based on confidence.

COURTESY BEGETS CONFIDENCE. Being courteous inspires others to be courteous.

Companies fail because they fail to manage RELATIONSHIPS, and connot create CONFIDENCE in the other person's mind.

[ "I DON'T KNOW YOU." MCGRAW HILL. ]

Companies and people succeed because they are viewed as centers for knowledge and EXCELLENCE. They work at being EXCELLENT AT RELATIONSHIPS. Nothing/Noone is taken for granted.

PURCHASING procedures have changed today. It is, therefore, important to understand that the quality and skill of your relationships can create a significant competitive advantage.

Contracts are given to people and companies who are trusted.

BEST PRACTICES

More business is lost because of neglect than is sold.

"Why did you lose it?"

All businesses need to be innovative. They need to look at their markets and say what do we need to do to be better so we can compete more effectively. What are the innovations that would help you and your company compete more effectively.

Bridging the "confidence gap" through a Best Practices program that focuses on EXCELLENCE is an innovation that help you to compete more effectively.

EXCELLENCE in relationships must be a Strategic Committment from the very Top Executive. Being an "EXCELLENCE" DRIVEN CEO.

Best Practices

=============

1. Company-wide training for external as well as internal relationships.

2. Carefully defined Practices to improve relationships must be measured and monitored and constantly improved.

3. The goal of Best Practices is to

a) Understand that you must earn the right for a relationship, and that there are natural barriers that can interfere.

a) Constantly and continuously pursue Excellence in Customer Relationships.

b) Systematize the process of winning and retaining customers.

c) Vigorously train and reward Excellence.

d) Create an organization that properly presents ideas as a VALUE PROPOSITION, supported by facts and evidence of benefits, so as to create customer CONFIDENCE.

e) Recognize "Relationship Selling" and need for training.

f) The goal is that RELATIONSHIP SKILL becomes part of CULTURE of a company

- Rapport

- Business Purpose

- Courtesy

ROLE OF CRM

CRM software uses technology to track valuable information for the purpose of gaining insight and anticipating needs...and avoiding or diminishing problems. "You should have known" really means "You should have CARED enough to know".

DEFINED TRAINING PROGRAM FOR BEST PRACTICES

Quality College "Excellence"

- Manuals

- Rewards and Awards

- Employee Performance Review

- Entry level

- Advanced

- 14 Week Daily Schedule

Presentation Skills

TeleSeller Training

Relationships should last over a long period of time.

Customer Relationship Management. Not a tech program...rather a Core competency

MAKE FRIENDS

Not facebook friends

1. Identify who you need to have a relationship with in order to succeed.

- Target Account Program

2. What is the NOW.

3. Determine the needs that must be met.

4. Create a plan for the customer to meet their opportunity

5. Build relationship skills around relevance and ability to create value.

6. Use Merge mail

Use Merge email

6. Contact Manager is not a CRM

MAKE FAMILY

Relationships are symbiotic.

Betrayal by people you trust.

Have to earn the right for a relationship.

Love people

Make mentor friends too.

====

Here's the No. 1 thing that makes relationships successful, say psychologists who studied 40,000 couples

https://www.cnbc.com/2022/11/11/the-no-relationship-hack-according-to-psychologists-who-have-been-married-for-35-years.html?__source=androidappshare

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Authored by

ARTHUR ROSENFIELD,

Recognized as a "Center of Influence".

Watch for his new service and broadcast coming to WisdomIsPriceless.com™

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WISDOM IS PRICELESS™

RELATIONSHIPS MATTER

RELATIONSHIPS MATTER

RELATIONSHIP MANAGEMENT

EARNING CONFIDENCE

Successful people make high value friendships and contacts in all of their areas of personal life and business.

"The success of the other guy is essential to my own". In other words, each person is dependent upon the other for their success and well being.

Reputation is the branding result of the quality and skill of your relationships.

Reputation = Relationship

RELATIONSHIPS MATTER

CLICK ^ ICON ON RIGHT TO EXPAND CONTENT

RELATIONSHIPS MATTER

RELATIONSHIP MANAGEMENT

EARNING CONFIDENCE

Successful people make high value friendships and contacts in all of their areas of personal life and business.

"The success of the other guy is essential to my own". In other words, each person is dependent upon the other for their success and well being.

Reputation is the branding result of the quality and skill of your relationships.

Reputation = Relationship

The quality of your relationships is more critical today because online and email creates transient relationships.

Relationships and Reputation drives CONFIDENCE.

Failure in building relationships breeds mistrust.

Without CONFIDENCE, there can be no transaction.

A business decision and transaction is often one where a choice is made between a number of competing options. Forming a business relationship is part of the process of establishing a preference. This preference is ultimately based on confidence.

COURTESY BEGETS CONFIDENCE. Being courteous inspires others to be courteous.

Companies fail because they fail to manage RELATIONSHIPS, and connot create CONFIDENCE in the other person's mind.

[ "I DON'T KNOW YOU." MCGRAW HILL. ]

Companies and people succeed because they are viewed as centers for knowledge and EXCELLENCE. They work at being EXCELLENT AT RELATIONSHIPS. Nothing/Noone is taken for granted.

PURCHASING procedures have changed today. It is, therefore, important to understand that the quality and skill of your relationships can create a significant competitive advantage.

Contracts are given to people and companies who are trusted.

BEST PRACTICES

More business is lost because of neglect than is sold.

"Why did you lose it?"

All businesses need to be innovative. They need to look at their markets and say what do we need to do to be better so we can compete more effectively. What are the innovations that would help you and your company compete more effectively.

Bridging the "confidence gap" through a Best Practices program that focuses on EXCELLENCE is an innovation that help you to compete more effectively.

EXCELLENCE in relationships must be a Strategic Committment from the very Top Executive. Being an "EXCELLENCE" DRIVEN CEO.

Best Practices

=============

1. Company-wide training for external as well as internal relationships.

2. Carefully defined Practices to improve relationships must be measured and monitored and constantly improved.

3. The goal of Best Practices is to

a) Understand that you must earn the right for a relationship, and that there are natural barriers that can interfere.

a) Constantly and continuously pursue Excellence in Customer Relationships.

b) Systematize the process of winning and retaining customers.

c) Vigorously train and reward Excellence.

d) Create an organization that properly presents ideas as a VALUE PROPOSITION, supported by facts and evidence of benefits, so as to create customer CONFIDENCE.

e) Recognize "Relationship Selling" and need for training.

f) The goal is that RELATIONSHIP SKILL becomes part of CULTURE of a company

- Rapport

- Business Purpose

- Courtesy

ROLE OF CRM

CRM software uses technology to track valuable information for the purpose of gaining insight and anticipating needs...and avoiding or diminishing problems. "You should have known" really means "You should have CARED enough to know".

DEFINED TRAINING PROGRAM FOR BEST PRACTICES

Quality College "Excellence"

- Manuals

- Rewards and Awards

- Employee Performance Review

- Entry level

- Advanced

- 14 Week Daily Schedule

Presentation Skills

TeleSeller Training